These Terms and Conditions ("Terms") govern your use of the My Menopause Gym website and your purchase of any services offered by My Menopause Gym Ltd ("we", "us", "our").

By accessing our website or purchasing our services, you agree to be bound by these Terms. Please read them carefully.

1. About Us

My Menopause Gym Ltd is a UK-based fitness and wellness business specialising in exercise programmes and personal training for women experiencing menopause and perimenopause.

Our services include:

• Online coaching programmes

• In-person personal training sessions

• Community training sessions

• Corporate sessions

• Related digital content

2. Eligibility

Our services are intended for individuals aged 18 and over.

By using our services, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into a binding contract under UK law

3. Health & Medical Disclaimer

Our services are for general fitness and wellbeing purposes only and do not constitute medical advice, diagnosis, or treatment.

Before starting any programme, you must:

• Consult your GP or a qualified healthcare professional where appropriate

• Complete a Physical Activity Readiness Questionnaire (PAR-Q) if requested

By participating, you confirm that:

• You are medically fit to exercise

• You take full responsibility for your health and safety

We reserve the right to refuse or stop training if we believe it is unsafe for you to continue.

4. Online Coaching Programmes

• Programmes are delivered digitally and are for personal use only

• You may not share, distribute, or resell any content

• Access is granted upon full payment

• Results vary and are not guaranteed

• If technical issues occur due to our fault, we will make reasonable efforts to restore access

5. In-Person Personal Training

•Booking & Attendance

• All sessions must be booked in advance

• A minimum of 24 hours’ notice is required to cancel or reschedule

• Late cancellations (less than 24 hours) will be charged in full

• Late arrival will not extend session time

Payments & Expiry

• All sessions must be paid for in advance

• Sessions are non-refundable

• Sessions expire within 16 weeks from the first session

Illness or Injury

• Sessions may be paused for up to 6 weeks with notice

• Extensions may be granted in exceptional circumstances

Transfers

• Sessions may be transferred or sold to another person

• This is the client’s responsibility

• The new client must:

  • Complete a paid consultation and health check

  • Be approved by the PT instructor

• A new expiry date will apply based on remaining sessions:

  • 4 sessions = 4 weeks

  • 6 sessions = 6 weeks

Client Responsibility

Personal training is a two-way process. You are responsible for your participation, effort, and results.

6. Fitness Course

By enrolling in the My Menopause Gym Fitness Course, you agree to the following:

Fees

• Fees are non-refundable and non-transferable

• Payment must be made in accordance with the agreed schedule

Facilities

• Sessions may take place at third-party venues (e.g. gyms)

• You must follow all rules of the facility

Conduct

• Respectful behaviour is required at all times

• Disruptive or inappropriate behaviour may result in termination without refund

Health & Safety

• Participation is at your own risk

• You are responsible for ensuring you are fit to exercise

7. Payment

• All prices are in GBP (£) and include VAT where applicable

• Payment is due at the time of booking unless otherwise agreed

• We accept payments via Stripe

8. Refund Policy

Online Programmes

Due to the digital nature of our services, refunds are not provided once access is granted unless the programme is materially defective.

Personal Training & Courses

• All sessions and course fees are non-refundable

• Transfers may be permitted as outlined above

Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.

9. Liability Waiver

To the fullest extent permitted by law:

• You participate in all activities at your own risk

• We are not liable for injuries sustained during training except where caused by our negligence

We recommend obtaining appropriate personal insurance.

10. Intellectual Property

All website and programme content is owned by My Menopause Gym Ltd and protected by copyright.

You may use content for personal, non-commercial use only. Any other use is prohibited without written permission.

11. Privacy Policy

My Menopause Gym is committed to protecting your privacy and handling your personal data responsibly. This policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

We may collect the following personal information:

• Name and email address — when you contact us, sign up to our newsletter, or make an enquiry

• Payment information — when you purchase a membership or service online (processed securely via our booking/payment provider)

• Health and fitness data — where you voluntarily provide information relevant to your training or menopause health needs

• Website usage data — including cookies, IP address, and browsing behaviour on our site

We use your data to:

• Respond to enquiries and provide our services

• Process bookings and payments

• Send you newsletters or updates (only where you have given consent)

• Improve our website and user experience

• Meet our legal and contractual obligations

We will never sell your data to third parties.

We use the following trusted third-party tools which may process your data on our behalf:

• Online booking/payment system — to manage class bookings and process payments securely

• Mailchimp — to manage our mailing list and send email communications

These providers are contractually required to handle your data securely and in line with data protection law.

Health information is classed as special category data under UK GDPR. We only collect this where you have given explicit consent, and it is used solely to support your training experience at My Menopause Gym. It is never shared without your permission.

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses

• Our total liability is limited to the amount paid for the service

Nothing excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot legally be excluded

13. Changes to These Terms

We may update these Terms at any time.

The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.

14. Copywright

© 2026 My Menopause Gym. All rights reserved. The My Menopause Gym logo, Strength Over Scales and Strength Index processes are the intellectual property of My Menopause Gym and may not be reproduced, distributed, or used in any form without prior written permission from the owner.

15. Contact Us

If you have any questions about these Terms, please contact us at: mymenopausegym.com

16. Acceptance of Terms

By purchasing any service or paying an invoice, you confirm that you have read, understood, and agree to these Terms and Conditions.